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1.  What is the best temperature to use the flat irons on?

For fine hair, up to 375 degrees can be used safely. For normal hair try to stay within the range of 375-435 degrees, and for extremely thick hair the range of 440-455 degrees is acceptable.


2. When is it acceptable to use 480 degrees?

The temperature of 480 degrees is typically used for keratin treatments.


3. Is there a warranty?

Yes! Our tools come with a one year warranty.


4. What is the return policy?

Returns accepted within 30 days on unused items. No returns on used items unless defective.


5. Can the flat irons be used on hair extensions?

Yes! Toi by L. Jones tools work great on human hair only extensions. They can not be used on synthetic hair.